Job Description:
We are seeking a Customer Support Associate to join our team at Berkshire Hathaway in Houston, Texas. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients and assisting with resolving any inquiries or issues they may have. This position is part-time and at the Associate Level, requiring a minimum of 3 years of experience in a similar role.
Responsibilities:1. Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.2. Provide support and assistance to customers with account management, billing questions, and product/service information.3. Troubleshoot and resolve technical issues related to our products or services.4. Collaborate with internal teams to address customer concerns and provide feedback for process improvement.5. Maintain accurate records of customer interactions and transactions.
Requirements:1. Adaptability: Ability to quickly adjust to changing priorities and customer needs.2. Reliability: Consistently meet deadlines and deliver high-quality customer service.3. Excellent communication skills: Strong verbal and written communication skills are essential.4. Analytical skills: Ability to analyze customer data and identify trends or opportunities for improvement.5. Minimum of 3 years of experience in a customer support or related role.6. Proficiency in Microsoft Office and customer relationship management (CRM) software.
Benefits:1. Profit sharing opportunities based on company performance.2. Travel and spending expenses covered for work-related trips.3. Relocation allowance for eligible employees.
Working Environment:At Berkshire Hathaway, we value diversity and strive to create an inclusive culture that respects and appreciates all perspectives. We welcome individuals from all backgrounds and experiences to contribute to our team.
Equal Opportunity Statement:Berkshire Hathaway is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors. Applications from all individuals are encouraged and welcomed.
Deadline to apply: ********
If you meet the requirements and are interested in joining our team as a Customer Support Associate, we encourage you to apply before the deadline. We look forward to considering your application and potentially welcoming you to our team at Berkshire Hathaway.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
