Job Title: Customer Service Associate (Entry-Level)
Are you passionate about helping others and looking to launch a rewarding career? We have an exciting opportunity for you to join our dynamic customer service team in a role that combines remote and on-site work at our Covington, KY office. Please consider your commute distance when applying.
In this role, you'll be the friendly face and voice of our company, assisting customers with a wide range of needs, from answering account balance inquiries to facilitating fund transfers and withdrawals. Your primary responsibility will be to make our customers feel confident, empowered, and supported as they navigate their financial goals.
We're committed to investing in your growth and development from day one. Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role, while also providing opportunities for enrichment activities and career coaching.
Here are some of the amazing benefits you can look forward to (and this is just a glimpse!):
- Maternal and Parental Leave
- Tuition Reimbursement
- Student Loan Assistance
- 401(k) with employer match
- Comprehensive Health, Dental, and Vision Insurance
- Disability Insurance
- Paid Time Off
- Commuter Benefit Program
- Backup Dependent Care
- Charitable Match
- Concierge Services
- Wellness Program
- Fitness Reimbursement
What You'll Bring:
- Excellent communication and interpersonal skills to build rapport with customers
- Active listening abilities and a compassionate approach
- Adaptability and flexibility to thrive in a hybrid work environment
- Problem-solving skills to handle diverse situations and conversations
- Self-motivation and a team-oriented mindset
- Typing speed of at least 40 words per minute
- Proficiency in English grammar
What You'll Experience:
- A structured onboarding process with experiential learning opportunities
- Rewards and recognition for your achievements
- Dedicated career coaching to explore growth paths within the company
- Opportunities to work overtime based on business needs and your availability
- The chance to obtain FINRA Series 7 and 63 licenses (depending on your career path)
This is a full-time, hourly contact center position with shifts typically ranging from 12:00 noon to 8:30 PM EST, Monday through Friday. No prior finance background or degree is required - we'll provide all the training you need to succeed!
If you're ready to embark on a rewarding journey where you can make a meaningful impact on people's lives while advancing your own career, we invite you to apply today.
Employment Type: Full-Time
Salary: $ 50,000.00 80,000.00 Per Year
