Job Description:We are seeking a dedicated and confident Customer Support Assistant to work from home for LifePoint Health in Columbus, Ohio. As a part-time entry-level position, the Customer Support Assistant will be responsible for providing exceptional support to our customers and ensuring their needs are met in a timely and efficient manner. This role requires excellent time management and project management skills to handle multiple tasks simultaneously.
Responsibilities:- Respond to customer inquiries via phone, email, or chat in a professional and friendly manner- Assist customers with placing orders, resolving issues, and providing product information- Process returns, refunds, and exchanges according to company policies- Collaborate with internal teams to address customer concerns and improve overall customer satisfaction- Maintain accurate records of customer interactions and transactions- Identify opportunities for process improvement and recommend solutions to enhance customer experience- Uphold the highest standards of ethical conduct and integrity in all customer interactions- Stay current on product knowledge and industry trends to better assist customers
Requirements:- 1 year of experience in customer service or a related field- Strong communication skills and the ability to effectively interact with customers- Excellent time management and organizational skills- Proven ability to work independently and in a team environment- Proficiency in Microsoft Office and customer service software- High school diploma or equivalent
Benefits:- Visa sponsorship for qualified candidates- Gym membership reimbursement- Free accommodation for remote work
Equal Opportunity Statement:LifePoint Health is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Deadline to apply: June 1, 2024
If you meet the requirements and are interested in joining our team, please submit your application by the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the LifePoint Health family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
