Customer Support Assistant - Work From Home

Job Description:

Hilton is seeking a passionate and confident Customer Support Assistant to join our team. This is a remote position, allowing you to work from the comfort of your own home in Columbus, Ohio. This is a part-time role at the Associate Level, requiring a minimum of 4 years of experience in customer support or a related field.

Responsibilities:- Provide exceptional customer service via phone, email, and chat to assist customers with inquiries, issues, and feedback- Respond promptly to customer complaints and resolve them efficiently and professionally- Maintain a high level of product knowledge to effectively address customer concerns and provide accurate information- Collaborate with other departments to escalate and address complex customer issues- Assist in maintaining and updating customer databases with accurate and relevant information- Monitor customer satisfaction levels and proactively identify areas for improvement in customer support processes

Requirements:- High school diploma or equivalent required; Bachelor's degree preferred- Strong communication skills, both written and verbal- Proven decision-making and persuasion skills- Ability to work independently and efficiently in a remote environment- Proficient in Microsoft Office Suite and CRM systems- Ability to multitask and prioritize tasks effectively- Experience with remote customer support is a plus

Benefits:- Gym membership- Paid sick leave- Relocation allowance for eligible candidates

Working Environment:At Hilton, we are committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive work environment where all team members feel valued and respected.

Deadline to apply: May 29, 2024

Equal Opportunity Statement:Hilton is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.