Customer Support Assistant - Remote Work

Job Description:

GrubHub, a leading online and mobile food-ordering company, is seeking a dedicated and resilient Customer Support Assistant to join our team. This position is remote and part-time, based in Phoenix, Arizona.

Responsibilities:1. Provide excellent customer service through various channels (phone, email, chat) to address inquiries, concerns, and issues promptly and effectively.2. Assist customers with navigating the GrubHub platform, placing orders, and resolving technical issues.3. Collaborate with other team members to ensure a seamless customer experience.4. Maintain accurate records of customer interactions and transactions.5. Communicate feedback from customers to internal teams to continuously improve our services.6. Adhere to company policies and procedures at all times.

Requirements:1. Bachelor's degree in a related field preferred.2. Minimum of 4 years of customer service experience.3. Excellent people management skills.4. Strong teamwork abilities.5. Ability to work independently and remotely.6. Excellent communication skills.7. Proficient in using various communication tools and software.8. Flexibility to work evenings, weekends, and holidays as needed.

Personality Traits:1. Dedication to delivering exceptional customer service.2. Resilience in handling challenging situations.

Soft Skills:1. People management skills for handling customer inquiries and complaints.2. Strong teamwork abilities to collaborate effectively with colleagues.

Benefits:1. Paid sick leave.2. Remote work flexibility.3. Free food for employees.

Working Environment:At GrubHub, we cultivate a sense of ownership and responsibility at every level. We value teamwork, communication, and innovation.

Equal Opportunity Statement:GrubHub is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.