Customer Support Assistant - Remote Work

Job Description:

Essendant is seeking a part-time Customer Support Assistant to join our team in Denver, Colorado. This position will be remote, allowing you to work from the comfort of your own home. We are looking for a hardworking and driven individual with at least 3 years of experience in a customer support role.

Responsibilities:- Provide exceptional customer support via phone, email, and chat- Assist customers with product inquiries, order status, and general questions- Process returns and exchanges in a timely manner- Work closely with the sales team to ensure customer satisfaction- Maintain accurate records of customer interactions and transactions- Identify and escalate priority issues to the appropriate team members- Stay up-to-date on product knowledge and company policies

Requirements:- 3 years of experience in a customer support role- Strong communication skills and a customer-focused mindset- Ability to work independently and manage your time effectively- Creativity and problem-solving skills- Strong presentation skills- Proficiency in Microsoft Office and CRM software

Benefits:- Vision insurance- Company transportation- Paid overtime

Working Environment:At Essendant, we are committed to supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where your ideas and contributions are valued.

Deadline to Apply:April 29, 2024

Equal Opportunity Statement:Essendant is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.