Customer Support Assistant

Job Description:

DHL is currently seeking a part-time Customer Support Assistant to join our team in Phoenix, Arizona. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role and possess a driven and dedicated attitude towards providing excellent customer service.

Responsibilities:1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.2. Provide accurate information and solutions to customer issues, ensuring customer satisfaction.3. Collaborate with internal teams to escalate and resolve complex customer issues.4. Maintain detailed records of customer interactions and transactions.5. Assist in processing orders, tracking shipments, and updating customers on delivery status.6. Identify and report trends in customer feedback to improve overall customer experience.7. Adhere to company policies and procedures while demonstrating problem-solving and analytical skills.

Requirements:1. Minimum of 2 years of experience in customer support or a related field.2. Strong communication skills and a customer-centric approach.3. Ability to work independently and as part of a team.4. Proficiency in Microsoft Office Suite and CRM software.5. Excellent time management and organizational skills.6. Driven and dedicated attitude towards achieving customer satisfaction.7. Strong problem-solving and analytical skills.

Benefits:1. Joining Bonus for successful candidates.2. Company equipment provided for work purposes.3. Paid sick leave for eligible employees.

Working Environment:At DHL, we foster transparency and open dialogue for effective communication at all levels. We value collaboration and teamwork to achieve our goals and provide exceptional customer service.

Equal Opportunity Statement:DHL is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristics.

Deadline to Apply: April 26, 2024

If you meet the requirements and are looking to join a dynamic team dedicated to customer satisfaction, we encourage you to apply for the Customer Support Assistant position at DHL in Phoenix, Arizona.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.