Customer Support Assistant

Job Description:

Stanley Black & Decker is seeking a part-time Customer Support Assistant to join our team in Philadelphia, Pennsylvania. This position is at the Associate Level, requiring a minimum of 3 years of experience in customer support or related fields. The ideal candidate will be driven, energetic, possess strong problem-solving skills, and demonstrate leadership qualities.

Responsibilities:- Provide top-notch customer support through various channels such as phone, email, and chat- Assist customers with product inquiries, order tracking, and issue resolution- Collaborate with internal teams to address customer concerns and provide timely solutions- Document customer interactions and feedback for continuous improvement- Utilize CRM tools to maintain accurate records of customer interactions- Contribute to team goals and initiatives to enhance the overall customer experience- Stay up-to-date on product offerings, services, and company policies to provide accurate information to customers

Requirements:- Bachelor's degree or equivalent work experience- 3+ years of experience in customer support or a related field- Strong communication skills (verbal and written)- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Proficiency in Microsoft Office Suite and CRM software- Experience working with a diverse customer base- Strong problem-solving skills and a proactive approach to customer service- Ability to thrive in an energetic and rapidly evolving work setting- Driven personality with a desire to exceed customer expectations- Energetic individual willing to take on challenges and adapt to changing priorities- Leadership qualities to drive team success and foster a positive work environment

Benefits:- Joining Bonus for new employees- Remote work flexibility- Employee discounts on Stanley Black & Decker products- Opportunities for career growth and development within the company

Equal Opportunity Statement:Stanley Black & Decker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.