Job Description:
Western Digital is seeking a passionate and confident Customer Support Assistant to join our team in Austin, Texas. As an entry-level position, no prior experience is required, making it the perfect opportunity for someone looking to start their career in customer support.
Responsibilities:- Provide exceptional customer service through various channels such as phone, email, and chat- Assist customers with product inquiries, troubleshooting, and technical support- Escalate complex issues to the appropriate team members for resolution- Document customer interactions and maintain accurate records in the CRM system- Collaborate with cross-functional teams to ensure a seamless customer experience- Participate in training sessions to continuously improve product knowledge and customer service skills
Requirements:- Confident and passionate about providing excellent customer service- Strong communication skills and the ability to present information effectively- Strategic planning abilities to prioritize tasks and meet deadlines- A degree in Business, Communications, or a related field is preferred but not required
Benefits:- Relocation allowance for out-of-state candidates- Travel opportunities for training and conferences- Free food provided at the office for all employees
Working Environment:At Western Digital, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. Our team is committed to fostering a supportive and collaborative atmosphere where every team member can thrive.
Equal Opportunity Statement:Western Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, gender, age, religion, sexual orientation, or disability. We encourage qualified individuals of all backgrounds to apply for this position.
Deadline to Apply: ********
If you are a motivated individual with a passion for customer support, we encourage you to apply for the Customer Support Assistant position at Western Digital in Austin, Texas. Join us in providing top-notch service to our customers and make a difference in the tech industry.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
