Customer Success Specialist - Remote Work

Job Description:

UnitedHealth Group is seeking a passionate and motivated Customer Success Specialist to join our team in Austin, Texas on a part-time basis. As an Entry Level Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services, ultimately driving customer satisfaction and retention.

Responsibilities:1. Build and maintain strong relationships with clients to understand their needs and expectations.2. Provide excellent customer service through various channels including phone, email, and chat.3. Assist customers with product inquiries, issues, and troubleshooting.4. Collaborate with internal teams to resolve customer concerns and provide timely solutions.5. Develop and maintain a deep understanding of our products and services to effectively assist customers.6. Monitor customer feedback and satisfaction levels to identify areas for improvement.7. Educate customers on new features and updates to maximize their value from our products.8. Work closely with the sales team to drive upsell opportunities and increase customer lifetime value.

Requirements:1. 1 year of experience in a customer-facing role.2. Excellent communication and interpersonal skills.3. Strong teamwork and people management skills.4. Ability to work independently and prioritize tasks effectively.5. High attention to detail and problem-solving abilities.6. Proficiency in Microsoft Office and CRM software.7. Ability to adapt to a fast-paced and constantly evolving work environment.

Benefits:1. Profit sharing2. Life insurance3. Dental insurance

Working Environment:As a Customer Success Specialist at UnitedHealth Group, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work remotely and collaborate with a diverse group of professionals who are dedicated to customer success.

Deadline to apply: May 16, 2024

Equal Opportunity Statement:UnitedHealth Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any discrimination.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.