Customer Success Specialist Location Lehi, UT : PURPOSE The Customer Success Specialist will provide multi-level, operational account execution for GlobalTranz customers to maximize the company value creation and profitability opportunities. The Customer Success Specialist will have a strong customer-focus, attention to detail, and the ability to collaborate across functions, both internally and externally. ESSENTIAL DUTIES & RESPONSIBILITIES Support the Customer Success Manager and Enterprise Account Director(s) in the execution of daily account operations in support of the overall strategy and within customer expectations Utilize GlobalTranz's resources to maintain and enhance key customer relationships, recommending new solutions and services through the evaluation of changing market conditions and customer needs Manage load board for all assigned shipments, ensuring GlobalTranz's turnaround standards and customer expectations are being met Maintain high level of urgency on execution of customer accounts within GlobalTranz's standard operating procedures (SOP's) Route dedicated freight within the Customer Success team, confirming proper carriers are being assigned appropriate loads Work collectively with team members to make sure all scheduling is covered daily, weekly, and monthly Proactively communicating and managing time-sensitive daily requests and problems such as expedites, re-routes, diversions, late drivers, bounced loads, and incorrect or missing shipment information Analyze customer orders and equipment availability to identify synergies that will maximize value for GlobalTranz and business partners Approve and finalize load information (i.e. accessorial charges) necessary to close out loads into delivered status Observe and assist Customer Success team on email inbox responses to drive efficiencies and department response times regarding load acceptance and scheduling Understand team portfolio with regards to customer priorities, carrier needs, synergies, and solutions REQUIRED KNOWLEDGE/SKILLS/ABILITIES Creative and strategic approach to problem-solving and potential issues Customer service/relationship management Exceptional time management and organizational skills Demonstrate excellent written and verbal communication skills Excel in team-based environment QUALIFICATIONS/EDUCATION Bachelor's degree required In lieu of degree, combination of education and 3 years of experience will be considered Minimum of 3 years experience in a customer service, operations, account management, or administrative role 1+ years experience at GlobalTranz or other logistics-oriented employment Proficiency in the Microsoft Office platform
