Job Description:
Dover is seeking a motivated and hardworking Customer Success Representative to join our team in Charlotte, North Carolina. This is a part-time, entry-level position that offers the flexibility of working from home. As a Customer Success Representative, you will be responsible for ensuring the success and satisfaction of our customers through effective communication and problem-solving skills.
Responsibilities:1. Communicate with customers via phone, email, and chat to resolve any issues or concerns they may have.2. Provide product demonstrations and training to customers to ensure they are utilizing our products to their fullest potential.3. Develop relationships with customers to understand their needs and preferences, and provide personalized support.4. Collaborate with the sales and marketing teams to ensure a seamless customer experience.5. Gather and analyze customer feedback to identify areas for improvement and implement solutions.6. Assist with customer onboarding and retention efforts to increase customer satisfaction and loyalty.7. Maintain accurate records of customer interactions and transactions in our CRM system.
Requirements:1. Strong communication and interpersonal skills.2. Ability to make sound decisions and prioritize tasks effectively.3. Good project management skills to handle multiple tasks simultaneously.4. High level of motivation and a desire to succeed.5. Ability to work independently and as part of a team.6. No prior experience required - training will be provided.
Benefits:- Visa sponsorship for eligible candidates.- Company transportation for necessary travel.- Dental insurance for all employees.
Working Environment:At Dover, we value creativity and innovation. We encourage our team members to think outside the box and come up with fresh ideas to solve problems. Our culture is inclusive, diverse, and supportive, providing a dynamic and fulfilling work environment for all.
Equal Opportunity Statement:Dover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: May 16, 2024
If you are a self-motivated individual with strong communication skills and a desire to excel in a customer-oriented role, we encourage you to apply for our Customer Success Representative position. Join Dover and be a part of a team that is dedicated to exceeding customer expectations and driving success for our company.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
