Job Description:
Norfolk Southern, a premier transportation company, is seeking a part-time Customer Success Representative to join our team in Philadelphia, Pennsylvania. As an Associate Level position, the ideal candidate will have a minimum of 3 years of experience and possess a passion for customer service and motivation to excel in a fast-paced environment.
Responsibilities:- Serve as the primary point of contact for customers, ensuring their needs are met in a timely and efficient manner- Build strong relationships with customers to enhance loyalty and satisfaction- Collaborate with internal teams to resolve customer issues and provide solutions- Develop and implement strategies to improve customer experience and retention- Communicate proactively with customers to keep them informed of any changes or updates- Utilize creativity and teamwork to identify opportunities for improvement in processes and procedures- Maintain accurate records of customer interactions and transactions- Stay up-to-date on industry trends and best practices in customer success
Requirements:- Bachelor's degree preferred- Minimum of 3 years of experience in customer service or a related field- Strong communication and interpersonal skills- Ability to work effectively both independently and as part of a team- Demonstrated creativity and problem-solving abilities- Passion for delivering exceptional customer service- Motivated and goal-oriented mindset- Proficiency in CRM software and Microsoft Office suite- Availability to work flexible hours as needed
Benefits:- Vision insurance- Company equipment provided- Employee discounts on products and services
Working Environment:At Norfolk Southern, we foster an entrepreneurial atmosphere, even within our established organization. We encourage innovation and creativity, and provide opportunities for personal and professional growth. Our team works collaboratively to achieve our goals and deliver outstanding service to our customers.
Deadline to apply: April 29, 2024
Equal Opportunity Statement:Norfolk Southern is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
