Customer Success Representative

Job summary
Customer Success Representative (Remote)Address and resolve customer questions and issuesProvide excellent customer experience
Job seniority: entry level
Responsibilities
• Respond to customer support tickets and resolve issues• Manage high-volume phone calls to assist customers• Respond to emails and address customer concerns• Document issues in Confluence• Visit court dockets for information on case filing• Perform other assigned duties
Requirements
• High school diploma or GED• 1-2 years of customer service or call center experience• Technology driven with experience using computer programs• Typing speed of at least 55 wpm
Key Skills Needed
• Excellent communication skills• Customer service skills• Attention to detail• Problem-solving skills• Ability to work under pressure
Benefits
• Health, Dental, Vision insurance• Disability insurance• Employee assistance program• Paid time off• Referral program