Customer Success Representative

Becton Dickinson is currently seeking a part-time Customer Success Representative to join our team in Columbus, Ohio. As an Associate-level position, the ideal candidate will have a minimum of 2 years of experience in a customer-facing role.

Responsibilities:- Build and maintain strong relationships with customers, ensuring their satisfaction with our products and services- Provide product demonstrations and training to customers, both in-person and through virtual channels- Act as the main point of contact for customer inquiries, resolving issues and escalating when necessary- Collaborate with cross-functional teams to ensure a seamless customer experience- Analyze customer data and feedback to identify trends and opportunities for improvement- Assist with customer onboarding and retention efforts

Requirements:- Bachelor's degree in Business Administration or related field preferred- Excellent communication and interpersonal skills- Ability to work effectively in a fast-paced, dynamic environment- Resilient and adaptable to changing priorities- Strong presentation skills and ability to make informed decisions- Experience with CRM software a plus

Benefits:- Parental leave- Retirement plan- Paid overtime

Working Environment:At Becton Dickinson, we encourage autonomy and independence, trusting our employees to excel in their roles. We foster a collaborative and supportive work environment where everyone's contributions are valued.

Equal Opportunity Statement:Becton Dickinson is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment. Deadline to apply: ******** How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.