Customer Success Officer - Remote Work

Job Description:

Ingredion is seeking a remote Customer Success Officer to join our team in New York City, New York. As a Customer Success Officer, you will be responsible for building and maintaining strong relationships with our clients to ensure their success and satisfaction with our products and services. This is an entry-level position ideal for a candidate with at least 1 year of experience in customer service or a related field.

Responsibilities:- Manage a portfolio of clients, serving as their main point of contact for any questions or concerns- Provide product demonstrations and training to clients to ensure they are utilizing our products effectively- Monitor client accounts to identify and address any issues or opportunities for upselling- Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience- Gather feedback from clients to improve our products and services- Maintain accurate records of client interactions and transactions in our database- Meet or exceed key performance indicators related to client satisfaction and retention

Requirements:- 1+ years of experience in customer service or a related field- Adaptable and reliable personality traits- Strong communication skills and attention to detail- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite and CRM software- Bachelor's degree in Business Administration or a related field preferred

Benefits:- Free accommodation for remote work- Vision insurance- Dental insurance

Working Environment:At Ingredion, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch customer service and support to our clients.

Equal Opportunity Statement:Ingredion is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: May 17, 2024

If you meet the requirements and are passionate about customer success, we encourage you to apply for this exciting opportunity to join our team at Ingredion.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.