Customer Success Officer

Job Description:

We are seeking a part-time Customer Success Officer to join our team at Land O'Lakes in Chicago, Illinois. As a Customer Success Officer, you will be responsible for ensuring the overall satisfaction and retention of our customers. This role is an entry-level position with the opportunity for growth within the company.

Responsibilities:- Build strong relationships with customers to understand their needs and expectations- Proactively reach out to customers to gather feedback and address any concerns or issues- Develop and implement strategies to increase customer satisfaction and loyalty- Collaborate with cross-functional teams to ensure a seamless customer experience- Monitor customer accounts and provide support as needed- Analyze customer data to identify trends and areas for improvement- Meet and exceed customer retention and satisfaction goals- Stay up-to-date on industry trends and best practices in customer success

Requirements:- 1 year of experience in a customer-facing role preferred- Driven and reliable with a strong work ethic- Strong communication and interpersonal skills- Ability to think innovatively and strategically- Experience with CRM systems is a plus

Benefits:- Visa sponsorship available- Free food provided- Disability insurance coverage

Working Environment:At Land O'Lakes, we strive to cultivate a sense of ownership and responsibility at every level. We encourage our employees to take initiative, think creatively, and contribute to the success of the overall team.

Equal Opportunity Statement:Land O'Lakes is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to Apply: May 1, 2024

If you meet the requirements and are passionate about customer success, we encourage you to apply for this exciting opportunity at Land O'Lakes in Chicago, Illinois. Join us in our mission to deliver innovative solutions and support to our valued customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.