Job Description:
Stryker, a leading medical technology company, is seeking a part-time Customer Success Officer to join our team in Dallas, Texas. As a Customer Success Officer, you will be responsible for ensuring the success and satisfaction of our customers by providing excellent service and support.
Responsibilities:- Establish and maintain strong relationships with customers to understand their needs and requirements- Act as the main point of contact for customers, addressing any inquiries or issues in a timely and efficient manner- Provide product demonstrations and training to customers to ensure they are able to effectively use our products- Monitor customer accounts and track their progress, ensuring they are fully utilizing our products and services- Collaborate with internal teams to address customer needs and provide solutions to any challenges they may encounter- Continuously gather feedback from customers and provide insights to improve our products and services- Manage customer renewals and upsell opportunities to drive revenue growth
Requirements:- 4 years of experience in customer service or account management- Confident and reliable individual with strong interpersonal skills- Excellent time management and organizational skills- Ability to adapt to changing priorities and work in a fast-paced environment- Bachelor's degree in business, marketing, or a related field is preferred
Benefits:- Company transportation for work-related travel- Medical coverage for employees- Company-provided equipment for work purposes
Working Environment:At Stryker, we are committed to supporting our employees in their personal and professional development. We offer a collaborative and inclusive work environment where employees can thrive and grow in their careers.
Deadline to Apply:June 1, 2024
Equal Opportunity Statement:Stryker is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
