Customer Success Manager With Prefab Experience - Remote From...

Global Talents Hub - Specialized IT Recruiting Agency
Customer Success Manager with Prefab experience - Remote from...
We're looking for a Customer Success Manager with a customer-centric mindset and hands-on experience in the construction industry
3+ years in customer success or related roles within enterprise environments
Deep understanding of the needs and challenges specific to AEC users (Architecture, Engineering, Construction)
Experience in analyzing customer data to drive success strategies
Willingness to travel up to 25%
Do you have experience with prefab (prefabricated construction)
Do you have 2-3+ years of experience in customer success roles?
Driven and motivated to succeed
30-min Screening call with a recruiter
Quick introductory call with a co-founder (30 min)
Responsibilities

The technology developed by our client helps workers optimize their work by helping them identify the ONE most important document they need at a time
Plus, the worker can easily order supply to build the construction module like a puzzle
You'll be responsible for customer onboarding, ongoing support, and driving customer success for the products and features
Your understanding of the Architecture, Engineering, and Construction (AEC) industry will enable you to offer tailored solutions and high-quality experiences to our customers
Serve as the go-to authority for customers, guiding them through their journey
Develop and maintain customer relationships through regular check-ins, training sessions, and feedback mechanisms
Collaborate with engineering, design, and marketing to relay customer needs and contribute to product improvement
Use analytics and customer interaction data to drive strategies for customer success and retention
Conduct customer training webinars, write help articles, and maintain the FAQ section to improve the customer experience
Foster and build a community of satisfied customers who can act as brand ambassadors
Competitive base salary (market rate)
Valuable ESOP
Laptop
Travel expenses when visiting customers
Paid holidays
Qualifications

We're looking for a Customer Success Manager with a customer-centric mindset and hands-on experience in the construction industry
3+ years in customer success or related roles within enterprise environments
Deep understanding of the needs and challenges specific to AEC users (Architecture, Engineering, Construction)
Experience in analyzing customer data to drive success strategies
Willingness to travel up to 25%
Do you have experience with prefab (prefabricated construction)
Do you have 2-3+ years of experience in customer success roles?
Driven and motivated to succeed
30-min Screening call with a recruiter
Quick introductory call with a co-founder (30 min)
Responsibilities

The technology developed by our client helps workers optimize their work by helping them identify the ONE most important document they need at a time
Plus, the worker can easily order supply to build the construction module like a puzzle
You'll be responsible for customer onboarding, ongoing support, and driving customer success for the products and features
Your understanding of the Architecture, Engineering, and Construction (AEC) industry will enable you to offer tailored solutions and high-quality experiences to our customers
Serve as the go-to authority for customers, guiding them through their journey
Develop and maintain customer relationships through regular check-ins, training sessions, and feedback mechanisms
Collaborate with engineering, design, and marketing to relay customer needs and contribute to product improvement
Use analytics and customer interaction data to drive strategies for customer success and retention
Conduct customer training webinars, write help articles, and maintain the FAQ section to improve the customer experience
Foster and build a community of satisfied customers who can act as brand ambassadors
Benefits

Competitive base salary (market rate)
Valuable ESOP
Laptop
Travel expenses when visiting customers
Paid holidays
Customer Success Manager with Prefab experience - Remote from US/CA - BSW110 job at Global Talents Hub. Los Angeles, CA. Job Description

Job Description...

This is a remote position.

Our client develops an innovative software product which helps manufacturing companies to construct small apartments in a factory as modules that plug-in to each other and ship them to another place to put together in one building.

This helps to solve the housing crisis in large US cities where on-site construction would take a few years.

Did you know? A large construction site may have 30,000 documents drafted. They are hard to analyze which slows down the building construction.

The technology developed by our client helps workers optimize their work by helping them identify the ONE most important document they need at a time. Plus, the worker can easily order supply to build the construction module like a puzzle.

Think of Lego but with 100x larger pieces...

We're looking for a Customer Success Manager with a customer-centric mindset and hands-on experience in the construction industry. You'll be responsible for customer onboarding, ongoing support, and driving customer success for the products and features.

Your understanding of the Architecture, Engineering, and Construction (AEC) industry will enable you to offer tailored solutions and high-quality experiences to our customers.

Some of the ways you drive impact:
• Serve as the go-to authority for customers, guiding them through their journey.
• Develop and maintain customer relationships through regular check-ins, training sessions, and feedback mechanisms.
• Collaborate with engineering, design, and marketing to relay customer needs and contribute to product improvement.
• Use analytics and customer interaction data to drive strategies for customer success and retention.
• Conduct customer training webinars, write help articles, and maintain the FAQ section to improve the customer experience.
• Foster and build a community of satisfied customers who can act as brand ambassadors.

Requirements

Must-haves:
• Experience with prefab (prefabricated construction)
• 3+ years in customer success or related roles within enterprise environments
• Deep understanding of the needs and challenges specific to AEC users (Architecture, Engineering, Construction)
• Experience in analyzing customer data to drive success strategies
• Willingness to travel up to 25%

Self-Assessment Screening Questions:
• Do you have experience with prefab (prefabricated construction)
• Do you have 2-3+ years of experience in customer success roles?
• Have you worked in the Architecture, Engineering, or Construction industry?
• Have you worked as a Project Manager, Project Engineer, or Project Architect in a construction industry?
• Have you worked in a construction field?
• Have you conducted customer research in your previous job?
• Are you based in the US or Canada?

Active Sourcing Locations:
• United States
• Canada

Open to interviewing great candidates from anywhere around the globe.

Relocation is supported.

Benefits

Great Team:
• San Francisco-based startup.
• Driven and motivated to succeed.
• Fast-growing technology company committed to guiding builders into the next era.
• The team is fully remote, cross-disciplinary, and consists of experts from construction, manufacturing, technology, and engineering.
• They value kindness and curiosity, fostering a culture of constant learning and growth.

Terms:
• 100% remote within the US, Canada, or Mexiko
• Engagement options:
• Employment in the US/CA
• Freelance contracting when working remotely
• Visa sponsorship available
• Relocation is supported
• Desired start date as soon as possible

Interview Process:
• 30-min Screening call with a recruiter
• Quick introductory call with a co-founder (30 min)
• Case study (45 min)
• Team call (60 min)

Benefits:
• Competitive base salary (market rate)
• Valuable ESOP
• Laptop
• Travel expenses when visiting customers
• Paid holidays

Company information
Do You Need To Hire Tech Specialists And Feel Like Yesterday Was Already Too Late? Use our talent search platform to find and hire professionals with the right technical and soft skills to support your product development.Book a Free consulting call with one of our recruitment experts to discuss how you can find and hire IT professionals, easier and faster:https://globaltalentshub.com/A talent search agency focused on IT Recruitment Consultancy focused on sourcing and placing the best IT talent the market has to offer.
Employment, Recruiting, Information Technology, Human Resources, Staffing and Recruiting
Privately Held
Prague
Company Specialties:
IT Recruitment, Recruitment, Outsourcing, IT Consulting, Team Scaling, Technical Hiring, Sourcing, and Technical Recruitment

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