We are looking to hire a hardworking Customer Success Manager to join our dynamic team at Vouched in Seattle, WA.
Growing your career as a Full Time Customer Success Manager is a fantastic opportunity to develop useful skills.
If you are strong in decision-making, people management and have the right experience for the job, then apply for the position of Customer Success Manager at Vouched today!
At Vouched we are building a powerful identity verification platform to provide worldwide access to life's most critical services, including healthcare, benefits, and financial services. Vouched makes identity verification easy with a combination of a patent-pending AI cloud solution, at the edge ML, and APIs.
What we do Verify thousands of people every day across multiple countries and industries providing access to critical services Serve fast-growing startups, unicorns, and large enterprises, with a focus on providing fast, easy integration for developers Run on a modern cloud infrastructure powered by automated integration and unit testing, provisioning, deployments, monitoring, and notifications Drive to own the market and deliver a world-changing client and end-user experience What you will do Answer customers' technical and integration questions; support customers throughout the integration process Own the overall post-launch relationship with your Vouched customers Develop a trusted advisory relationship with customers, ensuring all activities are closely aligned with the client's business and departmental strategy and needs Be an advocate for client feature requests and work cross functionally with our Product and Engineering teams to help move projects forward Conduct quarterly or monthly business reviews to assess customer requirements and level of adoption with infrequent travel for client on sites Strategize and manage the client renewal process to maintain a near zero to negative net churn rate Work in partnership with Sales, identifying and developing new business and/ or upsell opportunities with existing clients Manage customer trainings and increase adoption on new product lines and features Forecast and track key account metrics (e.g. quarterly sales results) Assist with high severity client requests or issue escalations as needed Drive Customer Success Outcomes: Drive increased engagement for new and existing customers; increase renewal rates and keep our churn rate near zero; expand our revenue in accounts through cross-sell and upsell; influence future lifetime value through higher product adoption, customer satisfaction and overall health scores; and drive new business growth through greater advocacy and reference-ability Any other projects as assigned to help the Company meet its goals. Requirements 3-5 years' experience in a SaaS based, Customer Success Manager role ensuring customer satisfaction, adoption and retention Previous experience within management consulting Ability to interact with client teams at various levels of technical and non-technical depth Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions Experience using Jira Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening and presentation skills Excellent verbal and written communication skills High attention to detail and ability to organize a high volume book of business along with occasional strategic projects BA/BS degree in Business Administration, Accounting, or relevant fields preferred Experience with problem solving and analytical skills including: conducting qualitative and quantitative research, analyzing data, data visualization, developing hypotheses, synthesizing insights & recommendations Benefits Flexible paid time off Healthcare Vision Equity compensation Flexible remote, work-from-home arrangements Parental leave Benefits of working as a Customer Success Manager in Seattle, WA:
? Learning opportunities
? Advancement opportunities
? Competitive salary
