Job Description:
We are currently seeking a part-time Customer Success Manager to join our team at Land O'Lakes in Seattle, Washington. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our products and services. This role will be remote, allowing you the flexibility to work from anywhere in the Seattle area.
Responsibilities:- Serve as the main point of contact for customers, providing them with exceptional service and support- Understand customers' needs and goals to tailor solutions that meet and exceed their expectations- Onboard new customers, providing training and guidance on how to effectively use our products and services- Monitor customer usage and engagement to identify opportunities for upselling and cross-selling- Resolve customer issues in a timely and efficient manner, escalating when necessary- Conduct regular check-ins with customers to ensure satisfaction and gather feedback- Collaborate with internal teams to advocate for customer needs and drive product improvements- Develop and maintain customer success materials, such as training guides and best practices
Requirements:- Bachelor's degree in a relevant field- 5 years of experience in customer success or account management roles- Strong interpersonal skills and the ability to build rapport with customers- Excellent communication and presentation skills- Adaptability to handle changing priorities and customer needs- Driven to exceed customer expectations and deliver delight- Strong analytical skills with attention to detail- Proficiency with customer relationship management (CRM) software
Benefits:- Profit sharing- Paid sick leave- Training & professional development opportunities
Working Environment:At Land O'Lakes, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-tier service and support to our customers, while fostering a collaborative and inclusive working environment.
Equal Opportunity Statement:Land O'Lakes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
