Job Description:
Nike is seeking a highly experienced and motivated Customer Success Manager to join our team on a part-time, remote basis. As a Customer Success Manager at Nike, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and satisfaction with our products and services.
Responsibilities:- Act as the main point of contact for assigned customers, providing guidance, support, and proactive communication to ensure their success - Understand each customer's unique needs and goals, and work to develop customized solutions to meet those needs- Collaborate with internal teams to address customer inquiries, resolve issues, and provide timely and effective solutions- Monitor customer usage and engagement with our products, identifying trends and potential areas for improvement- Drive customer retention by establishing and implementing strategies for ongoing engagement and satisfaction- Track key performance metrics and prepare regular reports for management
Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- Minimum of 6 years of experience in customer success or account management roles- Strong communication skills, both written and verbal- Proven project management skills with the ability to prioritize and manage multiple tasks simultaneously- Confidence and reliability in dealing with customers and internal stakeholders- Ability to work independently and remotely- A proactive and solution-oriented mindset
Benefits:- Parental leave- Joining bonus- Retirement plan- Opportunities for unlimited personal and professional growth
Equal Opportunity Statement:Nike is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other factors not related to job performance. All hiring decisions are based solely on merit and business needs.
Deadline to apply: May 25, 2024
If you meet the above requirements and are excited about the opportunity to join a dynamic team at Nike, we encourage you to apply for the Customer Success Manager position. We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
