Job Description:Genesis Healthcare is seeking a passionate and resilient Customer Success Manager to join our team on a part-time, remote basis. This position requires a highly motivated individual with at least 8 years of experience in a customer success role, preferably within the healthcare industry. The Customer Success Manager will be responsible for maintaining strong relationships with clients, ensuring customer satisfaction, and driving customer retention and growth.
Responsibilities:- Serve as the main point of contact for clients, addressing any questions or concerns they may have- Develop and maintain strong relationships with key stakeholders to ensure customer success- Collaborate with internal teams to ensure timely and successful delivery of products and services- Monitor customer health and identify opportunities for upselling and cross-selling- Create and deliver customer success plans that outline key objectives and milestones- Proactively identify and address potential risks to customer satisfaction- Gather feedback from customers and communicate it to the product development team- Provide regular updates to clients on their account status and key metrics
Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 8+ years of experience in a customer success role, preferably within the healthcare industry- Strong interpersonal skills and the ability to build and maintain relationships- Excellent communication and presentation skills- Creative problem-solving abilities- Demonstrated leadership skills- Ability to work independently and as part of a team- Comfortable working in a remote environment
Personality Traits:- Passionate- Resilient
Soft Skills:- Creativity- Leadership
Benefits:- Travel and spending expenses- Gym membership- Training and professional development opportunities
Working Environment:At Genesis Healthcare, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing the support and resources needed to help each individual reach their full potential.
Deadline to apply: May 2, 2024
Equal Opportunity Statement:Genesis Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
