Our company
is searching for a Customer Success Manager, similar to a Account Manager or a Project Manager but heavily focused on customer service. You will be the primary point of contact for a key client of the company for the Floor & Décor Account. This role reports directly to the Senior Vice President of Sales within our Sales Department and interfaces with our product development, customer service, purchasing, and design teams.
What you will do
· Serve as the primary point of contact. Responsible for the daily management of all inquiries for Floor & Decor and other designated clients to support their accounts.
· Formulate the overall objectives and strategies to develop high-value relationships within all areas.
· Analyze existing and anticipated client needs and promote company services to meet such requirements.
· Strategic engagement with sourcing, design, client, and product development teams to better establish the relationship and comfort level for the client.
· Strategically participate in client/ factory visits to strengthen customer relationships and factory support.
· Closely interact with customer service, marketing, procurement, and sourcing teams to handle client requests and requirements.
· Work on strategic ideas to enhance, market, and grow the business.
· Maintain master item list and discontinued list.
· Generate and develop added-value business with clients to meet specified production goals ensuring samples are being shipped, tracked, and received according to specific quality control measures.
· Responsible for the preparation of line review samples and price lists.
· Work closely with the design team to conduct Product Line Review (PLR) presentations with the clients' buying teams and provide supporting information.
· Coordinate PLR meetings and manage all correspondence follow-ups.
· Coordinate Vendor Price Offer (VPO) and update with any revision changes with the team.
· Coordinate/hand off "Item Set Up" between the Sourcing Team and the Procurement Team when clients' selection has been confirmed.
· Responsible for making sure pricing and packing set up requirements/processes for internal ERP system as well as clients' requirements are coordinated.
· Generate weekly, monthly, and quarterly reports, tracking work as specified by the manager.
· Manage and maintain the preparation and implementation of monthly forecasting and sales reporting as requested.
· Understand prospective clients' culture, product portfolio, competitive position, financial state, investment plan, organization structure, and key decision makers.
· Function as liaison between client and operations staff.
· Attend conventions, conferences, and trade shows as needed; prepare post event reports and analysis.
· Perform other related duties as assigned by management.
· Travel, including overnight, up to 50% of the time.
· This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Skills we are excited about
· Account Management
· Relationship Building
· Skilled Negotiator
· Strategic Perspective
· Preparing Reports
· Identifying new business opportunities
About Us
Our company is a premier branded supplier of luxury wall and mosaic tiles, stone slabs, and various other surface materials. We reach a broad market through value-added distributor relationships with big box, specialty retail, and other distributors, as well as through showrooms across the United States. The company is rapidly expanding its influence in the niche market of specialized wall, mosaic, and slab materials. Our company is known for enriching its portfolio brands with diverse resources, fostering growth, and ensuring excellence. The firm is committed to investing in brands that provide top-quality products and services while upholding a strong dedication to customer satisfaction.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
4 years
Schedule:
8 hour shift
Day shift
Monday to Friday
No weekends
Supplemental pay types:
Commission pay
Experience:
Customer Success Management: 4 years (Preferred)
Account management: 2 years (Preferred)
Project Management: 2 years (Preferred)
Work Location: In person
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