Job Description:
Merck is seeking a part-time Customer Success Manager based in New York City, New York, US. This position is at the Associate Level and requires a minimum of 5 years of experience in a similar role. The successful candidate will be a key member of our customer success team, responsible for ensuring the satisfaction and retention of our clients.
Responsibilities:- Develop strong relationships with clients to understand their needs and goals- Act as the main point of contact for clients, addressing any questions or concerns they may have- Provide product demonstrations and trainings to ensure clients are maximizing the use of our services- Analyze client data and feedback to identify opportunities for improvement and growth- Collaborate with internal teams to develop strategies to meet client objectives- Track client metrics and KPIs to monitor and report on client success- Provide ongoing support to clients, including troubleshooting issues and providing solutions- Stay up to date on industry trends and best practices to better serve our clients- Manage a portfolio of clients and ensure their satisfaction and retention
Requirements:- Bachelor's degree in a related field- 5+ years of experience in customer success or account management- Strong communication and interpersonal skills- Hardworking and resilient personality traits- Excellent research and persuasion skills- Ability to work independently and as part of a team- Proficiency in CRM software and Microsoft Office Suite- Ability to prioritize and manage multiple tasks effectively
Benefits:- Paid sick leave- Relocation allowance- Paid overtime- Recognize and reward based on performance and merit
Equal Opportunity Statement:Merck is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any of these factors.
Deadline to apply: ********
If you meet the requirements and are interested in this exciting opportunity to join our team, please submit your resume and cover letter for consideration. Thank you for your interest in Merck.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
