Job Description:
Quanta Services is seeking a part-time Customer Success Manager to join our team in Indianapolis, Indiana. As an Associate level position, the ideal candidate will have at least 5 years of experience in a similar role. We are looking for a driven and energetic individual with excellent persuasion and project management skills to ensure our customers' success and satisfaction.
Responsibilities:- Build and maintain strong relationships with customers to understand their needs and ensure their success with our products and services- Serve as the main point of contact for customers, addressing any concerns or issues in a timely and effective manner- Collaborate with internal teams to ensure the delivery of solutions that meet customer requirements- Develop and implement strategies to increase customer retention and upsell opportunities- Conduct regular check-ins and review meetings with customers to gather feedback and identify areas for improvement- Provide product demonstrations and training sessions for customers as needed- Track and analyze customer usage data to identify trends and proactively address potential issues- Work closely with the sales team to onboard new customers and ensure a smooth transition
Requirements:- Bachelor's degree in Business, Marketing, or related field- Proven experience in a customer-facing role, preferably in the technology industry- Excellent communication and interpersonal skills- Strong project management skills with the ability to handle multiple tasks simultaneously- Ability to work independently and as part of a team in a fast-paced environment- Proficiency in CRM software and Microsoft Office Suite- Experience with customer success tools and analytics platforms is a plus
Benefits:- Joining Bonus- Vision insurance- Retirement plan
Working Environment:At Quanta Services, we strive to inject a sense of joy and vibrancy into the work environment. We believe in creating a positive and inclusive space where all employees feel valued and empowered to succeed.
Deadline to Apply: May 7, 2024
Equal Opportunity Statement:Quanta Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
