About Us: CADDi is a global supply chain company on a mission to 'unleash the potential of manufacturing'. The company strives to transform the manufacturing industry through its primary offering 'CADDi Manufacturing', a one-stop service for procurement and manufacturing that utilizes original technologies to optimize quality, cost, and delivery within its supply chain infrastructure. In mid-2022, CADDi launched 'CADDi Drawer,' a cloud-based data utilization system to further digital transformation in the manufacturing industry.
Job Description: We are seeking a dynamic and results-driven Customer Success Manager, to join our team and champion the success of our customers. They will work closely with the sales and marketing teams in defining and executing strategies to improve the experience of our customers and expand our market presence in the US market. If you're a strategic thinker with a passion for customer success and are excited to be part of a growing startup, we want you on our team.
JOB RESPONSIBILITIES Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of our products/services. Account Management: Develop and nurture strong relationships with key clients, serving as their primary point of contact and advocate within the company. Customer Engagement: Proactively engage with clients to understand their evolving needs, identify opportunities for growth, and ensure overall satisfaction. Issue Resolution: Collaborate with cross-functional teams to address customer concerns, troubleshoot issues, and implement effective solutions. Strategic Planning: Work closely with clients to develop and execute strategic plans that align with their business goals and maximize the value of our offerings. Renewals and Upsells: Drive customer retention through successful contract renewals and identify opportunities for upselling additional products or services. Feedback Collection: Systematically gather customer feedback and insights to provide valuable input for product development and improvement. Reporting and Analysis: Generate and analyze customer success metrics, providing regular reports to internal stakeholders and identifying areas for improvement. Requirements Ideal Candidate: With these responsibilities in mind, our "Ideal Candidate" should possess the following attributes:
Proven experience as a Customer Success Manager or in a similar customer-facing preferably in a technology environment. Strong understanding of ABM strategies and experience in B2B sales. Excellent analytical, organizational, and leadership skills. Proficiency in CRM and sales engagement tools such as Outreach Strategic mindset and the ability to adapt to evolving market conditions.. Strong communication skills and negotiation skills with ability to work effectively with all levels of staff in a collaborative team environment. A keen intellect, capable of advanced analytical and critical thinking, able to solve problems, and drive complex decision making. Person who is willing to get their hands dirty, take ownership to deliver results, do whatever it takes no matter how strategic or operational that work is. In-depth knowledge of sales strategies, marketing, and customer acquisition. As the Customer Success Manager of our fast-growing startup, you will have a significant impact on our company's success and growth trajectory. If you are a strategic thinker, thrive on building relationships, and are passionate about ensuring customer success, we invite you to apply for the position of Customer Success Manager at CADDi
How to Apply: Interested candidates should submit their resume, along with a cover letter outlining their relevant experience and vision for CADDi.
CADDi is an equal opportunity employer and values diversity in our workforce.
Benefits Health Insurance 401k Stock Options Parental Leave Annual Leave Referral Bonuses
