Customer Success Coordinator

Play a vital role in supporting our sales team by providing fast, efficient, and accurate support. This position involves assisting with various aspects of sales support and collaborating with cross-functional teams to ensure the smooth resolution of sales team issues.
Core Responsibilities:
- Serve as the main point of contact for a group of a minimum of 300 sales representatives, providing daily support and problem-solving across areas such as technology, housing, payroll, and agreement support.
- Respond promptly to incoming messages via multiple channels, including ticketing systems, messaging apps, phone calls, and more.
- Assist the Sales Success Managers in maintaining and updating comprehensive documentation of all sales operations processes.
- Contribute to executing cross-team initiatives that enhance the overall sales experience.
- Deliver exceptional customer service to sales representatives, ensuring their needs are met with a positive and solution-oriented approach.
Qualifications:
- Customer-service mindset: A genuine passion for helping and serving others, making them feel valued and appreciated while finding creative solutions to their problems.
- Adaptability: Exceptional flexibility in managing multiple priorities and incoming requests from customers.
- Communication skills: Skilled in clear and effective communication, with the ability to explain complex processes in simple terms.
- Follow-through: Consistently providing follow-up and ensuring that everyone is kept informed about the status of their issue resolution.
In this role, you'll have the opportunity to work closely with our sales representatives, ensuring their problems are resolved and they have everything they need to be successful. We believe in providing an industry-leading experience for all of our sales teams, working hard, moving quickly, and paying attention to details that others might miss.
Employment Type: Full-Time
Salary: $ 18.00 20.00 Per Hour