Customer Success Associate - Work From Home

Job Description:

J.M. Smucker is seeking a motivated and resourceful Customer Success Associate to join our team and work remotely from Austin, Texas. As an entry-level position, this role is perfect for individuals looking to kickstart their career in customer success. The successful candidate will be responsible for ensuring the satisfaction and retention of our valued customers.

Responsibilities:- Communicate with customers to understand their needs and provide appropriate solutions- Build strong relationships with customers to enhance their overall experience- Educate customers on product features and benefits- Collaborate with cross-functional teams to address customer issues and provide timely resolutions- Leverage data to inform decisions and drive strategic initiatives- Identify opportunities for upselling and cross-selling to increase customer value- Monitor customer feedback and trends to provide insights for product improvements- Assist in the development of customer success strategies and initiatives

Requirements:- Bachelor's degree or equivalent- Strong communication and persuasion skills- Ability to work independently and manage time effectively- Resourceful and confident personality traits- Previous experience in customer service or sales is a plus- Ability to thrive in a fast-paced and dynamic work environment

Benefits:- Competitive salary- Medical coverage- Training & professional development opportunities- Travel & spending expenses- Work from home flexibility- Collaborative and supportive team environment

Equal Opportunity Statement:J.M. Smucker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

Deadline to apply: May 8, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.