Customer Success Assistant - Work From Home

Job Description:

Mattel is seeking a hardworking and confident Customer Success Assistant to join our team on a part-time basis. As a Customer Success Assistant, you will have the opportunity to work from home and assist our customers with any inquiries or issues they may have about our products and services. This entry-level position is perfect for someone who is looking to gain experience in a customer-facing role and is eager to learn and grow within a dynamic company.

Responsibilities:- Respond to customer inquiries via phone, email, and social media in a timely and professional manner- Provide exceptional customer service and resolve any issues or complaints effectively- Educate customers on product features and benefits to enhance their overall experience- Collaborate with other team members to improve customer satisfaction and retention- Monitor customer feedback and identify areas for improvement in our products and services- Assist in maintaining customer records and updating databases with relevant information

Requirements:- Strong communication skills and ability to interact with customers in a friendly and professional manner- Ability to work independently and manage time effectively- Basic computer skills and proficiency in Microsoft Office applications- Strong problem-solving skills and attention to detail- Ability to adapt to changing priorities and work in a fast-paced environment- Passion for customer service and a desire to help others- Innovation and creativity in finding solutions to customer issues- People management skills to effectively handle customer interactions

Benefits:- Company-provided equipment for remote work- Free accommodation for training and team meetings- Paid Time Off (PTO) for part-time employees- Additional perks and benefits based on performance

Equal Opportunity Statement:Mattel is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other status protected by law.

If you are passionate about providing exceptional customer service and are looking for a flexible part-time role, apply now to join the Mattel team as a Customer Success Assistant! The deadline to apply is May 2, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.