Customer Success Assistant - Work From Home

Job Description:

SunTrust Banks is seeking a Customer Success Assistant to join our team as a remote part-time employee based in Fort Worth, Texas. This position is at the Associate Level and requires a minimum of 2 years of experience in customer service or a related field.

Responsibilities:- Provide exceptional customer support through various channels such as phone, email, and chat- Resolve customer inquiries and issues in a timely and professional manner- Build strong relationships with customers to enhance their overall experience- Collaborate with internal teams to ensure customer needs are met and exceeded- Maintain accurate records of customer interactions and transactions- Assist with various administrative tasks as needed

Requirements:- Independent and adaptable personality traits to thrive in a remote work environment- Strong problem-solving skills to address customer issues effectively- Excellent communication skills to interact with customers and internal teams- Previous experience in customer service or a related field is required- Ability to work part-time hours and meet deadlines- Proficiency in Microsoft Office and customer relationship management software

Benefits:- Retirement plan- Employee discounts- Paid sick leave

Working Environment:At SunTrust Banks, we focus on exceeding customer expectations and delivering delight. Our team is committed to providing excellent customer service and ensuring that our customers have a positive experience with our products and services.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement:SunTrust Banks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.