Customer Success Assistant

Job description:

Archer Daniels Midland (ADM) is seeking a Customer Success Assistant to join our team in Indianapolis, Indiana. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service. The ideal candidate will possess strong interpersonal skills, be energetic, and demonstrate resilience in their work. Additionally, candidates should have strong problem-solving abilities and emotional intelligence.

Responsibilities:- Assist in managing customer accounts and ensuring their satisfaction with ADM products and services- Communicate with customers via phone, email, and in-person to address any inquiries or issues they may have- Collaborate with internal teams to ensure a seamless customer experience- Provide feedback and insights to help improve customer satisfaction and retention rates- Keep accurate records of customer interactions and transactions

Requirements:- 2+ years of experience in customer service- Excellent communication skills, both verbal and written- Proven ability to problem-solve and think critically- High emotional intelligence and ability to empathize with customers- Energetic and resilient attitude- Proficiency in Microsoft Office suite and CRM software- Ability to work independently and as part of a team

Benefits:- Vision insurance- Profit sharing- Life insurance

Working environment:At ADM, we strive to cultivate a sense of ownership and responsibility at every level of our organization. We value teamwork, collaboration, and a commitment to excellence in all that we do.

Deadline to apply: April 24, 2024

Equal Opportunity Statement:Archer Daniels Midland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.