We are searching for an organized Customer Success Agent to join our vibrant team at Spring Venture Group in Kansas City, MO.
Growing your career as a Full Time Customer Success Agent is a fantastic opportunity to develop useful skills.
If you are strong in leadership, project management and have the right mindset for the job, then apply for the position of Customer Success Agent at Spring Venture Group today!
As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions — finding the right insurance coverage. We are on a mission to improve lives through work that matters : protecting our clients' health and financial wellbeing while setting a new standard for employee and customer experience.
Job Description The Customer Success Agent (CSA) is responsible for making outbound and receiving inbound calls to Medicare Supplement/Advantage clients. The primary focus of the position is to retain our book of business. Hence, the role requires the ability to build rapport, educate our clientele, answer questions clearly, and focus on issue resolution. The CSA also must be able to seek and deliver on new business opportunities as well as work with our existing clients to make changes to their coverage or add additional coverage to their current portfolio. This position is fast paced, requires effective time management, and must focus on delivering an exceptional customer experience.
The essential duties for this role include, but are not limited to: Make outbound calls to an assigned portion of the agency book of business in order to offer assistance or to rewrite the policy. Ensure the fulfillment of any rewritten business. Provide answers to customer questions that cover a range of topics in the Medicare Supplement/Advantage spectrum. Investigate and resolve any payment complications for policy holders. ? Simultaneously navigate multiple systems while conducting consumer calls. ? Complete case management tasks (i.e., create, document, close, etc.) in Salesforce. ? Cross sell ancillary products to existing clients. Identify and engage in new business and selling opportunities as they become available. ? Meet department goals and key performance indicators, including monthly occupancy rates. Attend and contribute to regularly scheduled and ad-hoc team meetings and training sessions. Deliver a consistent and exceptional customer experience by maintaining a positive, empathetic, and professional attitude toward customers at all times. Perform other duties and responsibilities as assigned. Qualifications High School diploma or equivalent Health & Life License preferred Minimum of one (1) year pre-sales or customer service experience Previous experience working in the Medicare health insurance industry, preferred Must demonstrate a passion and the ability to deliver an exceptional customer experience Adaptable to new technology Strong attention to detail and accuracy with excellent written, verbal, and interpersonal communication skills Ability to work in a fast-paced team environment while simultaneously managing and prioritizing multiple projects with strict deadlines. Additional Information All your information will be kept confidential according to EEO guidelines
Spring Venture Group is an Equal Opportunity Employer
Benefits of working as a Customer Success Agent in Kansas City, MO:
? Excellent benefits
? Opportunities to grow
? Competitive salary
