Customer Specialist - Generous Compensation

We are looking to hire a confident Customer specialist to join our experienced team at State of Minnesota in Saint Paul, MN.
Growing your career as a Full Time Customer specialist is an outstanding opportunity to develop competitive skills.
If you are strong in critical thinking, strategic planning and have the right experience for the job, then apply for the position of Customer specialist at State of Minnesota today!

What drives you?
At MnDOT, we are driven to find talented, innovative employees for Minnesota's nationally recognized transportation system. We work to build the best team in the transportation industry to ensure that Minnesota thrives with a safe, sustainable and leading edge transportation system. You will be surrounded by a diverse community of experts, each driven by challenging work and motivated by the greater good. You will understand the impact of the work you are doing and be able to see the benefit you are providing to the citizens of Minnesota. You can set your sights high and use your strengths to grow within the organization. MnDOT offers superior health and retirement benefits as well as a solid commitment to work-life balance, which provides you the tools to thrive both at work and outside of work.
Job Details Working Title: Customer Svcs Specialist Sr Job Class: Customer Service Specialist, Senior Agency: Transportation Dept Who May Apply : Open to all qualified job seekers Date Posted : 09/22/2023 Closing Date : 09/28/2023 Hiring Agency/Seniority Unit : Transportation Dept / DOT-Metro-Central Off-AFSCME Division/Unit : Motor Carrier Services / Freight&CommercialVehiclesOps Work Shift/Work Hours : Days Days of Work : Monday - Friday Travel Required : No Salary Range: $20.96 - $28.37 / hourly; $43,764 - $59,236 / annually Classified Status : Classified Bargaining Unit/Union : 206 - Clerical/AFSCME Work Area : CO St. Paul FLSA Status : Nonexempt Telework Eligible : No Designated in Connect 700 Program for Applicants with Disabilities: Yes Make a difference in the lives of Minnesotans. The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary This position processes medical waivers submitted by commercial drivers; and processes acceptance of and monitors accuracy of insurance filings submitted on behalf of motor carriers and other transportation service providers.
In collaboration with the unit's Team Leader, serves as the senior expert to expertise program staff to ensure all work performed by team members is performed effectively, efficiently; and meets or accomplishes the required standards of the various credentialing programs. You will also create training materials used to help new employees grow their knowledge and understanding; and serve as reference materials to help foster consistency in the unit. This position also coaches staff in documenting processes, which helps facilitate knowledge transfer opportunities.
This position is the technical expert for MnDOT's Office of Freight and Commercial Vehicle Operations' (OFCVO) Credentials unit. You will provide technical expertise, and guidance to the Credentials unit team for the purpose of establishing accuracy and consistency; establishing and achieving program goals; and developing a cohesive and efficient Credentials team. This position will also assist external customers with their online interactions with the Credentials unit.
MnDOT does not sponsor applicants for work visas or Optional Practical Training Extensions for STEM Students. Individuals must be legally authorized to work in the US at the start of employment.
Qualifications Minimum Qualifications Experience with word processing, spreadsheets, creating reports and written materials, database management (data entry and updating database system); Experience developing and implementing administrative and program policies, procedures, and service standards in cooperation with management. Experience providing customer service: phone, in person and online sufficient to provide general office support and resolve routine customer issues; Experience training on processes and procedures; Experience guiding and directing work activities to others; Ability to apply laws and rules regarding commercial driver medical standards sufficient to make recommendations in the processing of waivers of those standards. Preferred Qualifications Knowledge of State and Federal motor carrier laws, rules regulations and the functions and inter-relationships of state and federal agencies involved in motor carrier/commercial driver regulation. Additional Requirements REFERENCE/BACKGROUND CHECKS:
**Successful candidate must pass past-employer reference checks and criminal history check**
It is our policy that all candidates submit to a background investigation prior to employment. The background check may consist of the following components:
SEMA4 Records Check
Criminal History Check
Employment Reference Check
Education/License Verification
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at View phone number on jobs.institutedata.com or email View email address on jobs.institutedata.com. For additional information about the application process, go to
If you have questions about the position, contact Stephanie Olson at View email address on jobs.institutedata.com To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Stephanie Olson at View email address on jobs.institutedata.com.
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found: 95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
Public pension plan Training and professional development Paid vacation and sick leave 11 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Tuition reimbursement Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
Minnesota Department of Transportation (MnDOT) encourages participation in all its programs, services and activities and does not discriminate against qualified applicants with disabilities. Anyone who believes they may need a reasonable accommodation in order to fully participate in the job application, interview or selection processes may contact any agency official with whom applicant has contact in the processing of their employment application to request an accommodation. Applicants may also contact the MnDOT Affirmative Action office to request an accommodation by: E-mail: View email address on jobs.institutedata.com; or by calling Janet Miller at View phone number on jobs.institutedata.com; or using MN Relay 711.
The MnDOT Reasonable Accommodation policy can be found at:
Benefits of working as a Customer specialist in Saint Paul, MN:
? Career Growth Potential
? Rapid Progression
? Attractive packageCompetitive Pay