Customer Solutions Analyst

Customer Solutions Analyst
Company:

Bacardi


Details of the offer

Posted
29-Apr-2024
Job type
Full time
Country
United States of America
Location
Miami, FL
Lead recruiter
Janiqua Davis
Function
Commercial
Reporting Line
Director, Customer Solutions On-Premise
On-site/Remote
On-site
Level of experience
Individual Contributor/Support (Non - Managers)
Contract type
Permanent
YOUR OPPORTUNITY
Your Opportunity

As an Analyst, Customer Solutions On-Premise, you will work directly with the Customer Solutions Director. You are a critical member of Commercial TOP (Team On-Premise) and maintain a strong partnership with all key stakeholders including Finance, Brand Marketing and Customer Marketing. You will support key stakeholders, especially the National Account Managers, On-Premise Directors, Senior Directors and VP. You will be responsible for building actionable insights and selling stories from large data sets from 3rd parties such as Technomics and Nielsen CGA for National Account Customers as well as the Independent On-Premise Channel.

About You

You are a dynamic professional who is eager to utilize your analytical skill set to analyze data and turn it into a cohesive story with actionable insights. You are curious, and you can balance multiple projects.- You can tell a story with data. You are motivated to maintain great partnerships throughout BUSA. You have good presentation skills and are excited to build upon them. You are an individual contributor yet a team player and can fit in with a culture of learning and belonging.
RESPONSIBILITIES
With our consumer at the heart your key focus will be
Collaborate with the Team On Premise (TOP) on a daily basis.
Become an expert on all on-premise data sources to be able to determine how to leverage each for individual projects.
Pull and analyze data from online data sources such as Nielsen CGA, Technomic, IWSR, Numerator, Overproof & more.
Collaborate with customer marketing and commercial team to develop industry-leading responses to Customer RFPs.
Assist in category & industry reviews and joint business planning of the Top 40 accounts.
Regularly review channel and account specific consumer insights to maintain an understanding of the different consumers and how to engage them.
Develop & deliver local market insights for the BAMs & Market Managers.
Review, collate, and disseminate to the TOP all trade publications, reports and insights decks that are released.
Assist in creating analyses and presentations for planning, monthly/quarterly business reviews, AOPs and others.
Fulfill ad hoc data, trend and insights requests to TOP, Customer Marketing, SIA, Brand Teams and local markets.
Complete regular in-depth category, cocktail & brand analyses to partner with TOP leadership to develop category and cocktail strategy by channel and top accounts.
Work to identify gaps in data sources for the on-premise.
Some domestic travel required.
SKILLS & EXPERIENCE
The skills and experience needed to create your legacy
Bachelor's degree in business or related field required.
2+ years' experience in the spirits industry or wider beverage alcohol.
2+ years' experience in a consumer insight, category management or analytics role.
Strong oral and written communication skills. Able to communicate in a clear and concise manner while building a good rapport with Primos across all levels.
Must be detailed oriented and organized.
You have experience with large data sets and can start with raw data alone, analyze it and end up with a PPT presentation with relevant key trends and actionable insights.
You are proficient in Microsoft Excel, Word & Power Point.
Power BI experience is a plus.
Canva or other design software experience is a plus.
You have a fundamental understanding of the role of consumer insights and category trends.
You are analytical.

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

Belonging:

You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become
Self-Awareness:

You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
People Agility:

You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
Results Agility:

You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
Mental Agility:

You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with
Change Agility:

You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer:

Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity.

U.S. applicants have rights under Federal Employment Laws.

PERKS OF WORKING WITH US
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Compensation, Paid Time Off & Retirement
Health & Wellbeing
Additional Benefits
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
Be a Part of Our Culture
BE
Fearless
We empower our teams to question, challenge and innovate.

This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless.

BEHAVE LIKE
Family
We treat each other, and our communities, like family. Always.

We are all 'Primos' (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be.

THINK LIKE A
Founder
The spirit of entrepreneurship is at the heart of everything we do.

Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work.

LIFE INSIDE BACARDI
Career Stories
Be Fearless, act like a Founder.

Follow our Primos on their journey to success. Where did they start and what's it like to work for Bacardi? You too can be part of our story.
#J-18808-Ljbffr


Source: Grabsjobs_Co

Job Function:

Requirements

Customer Solutions Analyst
Company:

Bacardi


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