Customer Service Technician

Job summary
Brightspeed is looking for a Customer Service Technician to join our team!Perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networksMaintain and repair outside plant facilities within assigned geographic service areas
Job seniority: entry level
Responsibilities
• Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment• Performing maintenance and repair on outside plant facilities• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables• Observing all safety rules and regulations• Assisting other technical personnel in the performance of their duties when requested• Actively supporting sales and marketing related activities• Directing customer facing work and sales referrals
Requirements
• High School diploma (or equivalent) or higher• Ability to distinguish colors on facilities• Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)• Basic computer skills including MS Office applications• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)• Ability to work aloft (e.g. ladder)• Ability to work outside in all weather conditions and at various hours of the day/night• A valid driver's license and satisfactory driving record• Positive and professional appearance and demeanor when communicating the company's products and services to our customers
Key Skills Needed
• Prior experience as a customer facing telecom operations technician• Basic electricity training/certification or documented equivalent work experience• ADSL installation/repair experience (self/full installs)• A+/Net + Certified
Benefits
• Competitive medical, dental, vision, and life insurance• Employee assistance program• 401K plan with company match• Voluntary benefits