If you're looking for a position where you can leverage your customer support skills and drive real impact, this Customer Services Support position in our Patient Financial Services department can elevate your career. We are located in beautiful northwest Arizona. Experience the magic of Kingman's stunning Arizona sunsets and thrive in an outdoor enthusiast's dream destination with picturesque mountain ranges, nearby lakes, vibrant parks, and plenty of outdoor activity. Kingman is an incredible community to live, work, thrive, and play! Position Purpose: You'll be responsible for providing exceptional customer support to patients, addressing inquiries, processing patient payments, referring patients/families for additional information and assistance, and providing clerical support to Financial Counselors in processing patient accounts.
Hours/Shift: Full Time/Days Monday-Friday 8:00am-4:30pm
Benefits: We offer an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities. We invest with you! Exceptional Colleagues Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding Health and Well-Being Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability Generous Paid Leave Accruals and PTO Cash Out Opportunities 403b Retirement Plan with Employer Contributions Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program Employee Identity Theft Protection On-site daycare exclusive to our employees' children of all ages Employer Paid Employee Wellness Center Membership with fitness classes, personal training, indoor pool, racquetball, and basketball courts Career Growth and Development Tuition Reimbursement/Scholarships for full-time employees As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program So much more! Key Responsibilities: Answer phones and assist patients with questions or concerns with their accounts, explain charges, and answer other related inquiries from patients. Responsible for individual day end reconciliation and deposit. Refer patients/families to other departments for information or assistance. Processes reoccurring payments/authorizations–nets for self-pay accounts monthly. Review Financial Assistance Program documentation that patient brings in to ensure that all required documents are provided. Works with Financial Counselors to support them in the clerical aspect of their job; writes letters, scans documents, assists with weekly reports, assists in processing accounts to collections. Assist in the preparation of patients' accounts for legal action.
Qualifications: Knowlege: General knowledge of office procedures, computer skills, effective interpersonal skills, ability to organize and sort daily workload Education Preferences: High school diploma or equivalent Experience Preferences: One (1) yr health insurance knowledge preferred, but not required, and some office/healthcare setting experience Work Requirements: Ability to sit six to seven hours daily, occasionally lift to 15 pounds, calmly and professionally address frustrated and/or angry clients
About Us: Kingman Regional Medical Center (KRMC) is the largest health and wellness provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,900 employees, 270 physicians/allied health professionals, and 150 volunteers. KRMC is recognized as an innovator in rural healthcare, a teaching hospital, and a member of the Mayo Clinic Care Network. We provide a full continuum of highly technical and specialized medical services to meet the healthcare needs of our community. Year after year the Leapfrog Group has awarded KRMC an "A" Grade for Patient Safety. KRMC received the 2021 Health IT Innovation Award for our innovative efforts to proactively enhance better care and outcomes for our patients. We strive to provide a culture of safety, integrity, teamwork, accountability, respect and appreciation through recognition, career growth, and employee celebrations throughout the year for all of our staff. Kingman Regional Medical Center is a great place to work, come join our team!
