Customer Service Specialist / Service Dispatcher

Shadrach Plumbing & Cooling, Fountain Hills, AZ.
We are Hiring a Customer Service Specialist / Service Dispatcher to join our team! We are a family owned and operated residential and light commercial plumbing and AC company, serving Fountain Hills and the surrounding Valley of the Sun communities.
Be a part of our growing team! We are looking for someone with a passion for serving customers, stellar communications skills, and proven ability to multi-task in high-volume environments. This position is the initial contact to our clients, customers, and employees, and plays a vital role through providing administrative support.
What Shadrach Plumbing have to offer / Benefits: Be a part of a local, family owned and operated company We work local in Fountain Hills and the surrounding communities Modern technology in the field and office, we use ServiceTitan a cloud-based CRM Medical, dental, and vision insurance 401K 6 paid holidays 80 hours of vacation time; accrued 40 hours of sick leave; accrued Job Title: Customer Service Specialist / Service Dispatcher
Work Hours: Monday through Friday, 8:00am to 5:00pm
Compensation: $20.00 - $25.00 per hour, depending on experience
What you will be doing: Answering incoming calls Scheduling service calls & dispatching plumbers Maintaining customers database with current information, we use ServiceTitan Calling customers with lead time for service Scheduling installations Logging warranties and rebates Working independently Other duties as needed Qualifications: 2 years related experience in an office setting in customer service, dispatching, project coordination or equivalent combination of education and experience Stellar customer service skills Experience using a cloud-based scheduling / CRM system, ServiceTitan experienced a plus! A clear and professional speaking voice as phones are a huge part of the position Data entry, filing, and other general office duties Experienced with MS Outlook, MS Office Suite, specifically Word, and Excel The ability to cultivate and maintain strong relationships with clients and plumbers Strong organizational skills and high attention to detail Must be able to work independently High school diploma or equivalent Pass background check & drug screen Check us out online:
service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator