Job Description:
As a Customer Service Specialist at US Foods Holding, you will be responsible for providing exceptional customer service to our clients while working remotely from San Antonio, Texas. This part-time entry-level position requires at least 1 year of experience in a customer service role.
Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with orders, product information, account inquiries, and issue resolution.3. Build and maintain strong relationships with customers to promote loyalty and satisfaction.4. Process orders accurately and efficiently in our systems.5. Collaborate with other departments to resolve customer issues and improve overall service.6. Stay up-to-date on product offerings, promotions, and company policies.7. Provide feedback to management on customer trends and service improvements.8. Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction.
Requirements:1. Independently motivated and passionate about delivering top-notch customer service.2. Strong communication skills and ability to work well in a remote team environment.3. Creativity in problem-solving and a cooperative attitude when working with others.4. Proficiency in Microsoft Office applications and customer service software.5. High school diploma or equivalent required, college degree preferred.
Benefits:1. Paid Time Off (PTO) for part-time employees.2. Travel and spending expenses covered for work-related events.3. Relocation allowance available for those interested in relocating to San Antonio.
Working Environment:At US Foods Holding, we encourage curiosity and questioning to fuel innovation and growth. You will have the opportunity to collaborate with a diverse team of professionals and contribute to the success of our company in a supportive and collaborative environment.
Deadline to Apply:Interested candidates must apply by June 7, 2024, to be considered for this Customer Service Specialist position with US Foods Holding.
Equal Opportunity Statement:US Foods Holding is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
