Onsite position
Primary - making outbound calls to encourage dealers to sign up for classes
Assist dealers with getting people registered, dealing with challenges in the learning center and setting up tours of learning centers
Should be comfortable in excel and outlook
Must have call center experience to show metrics but would also like customer liaison experience.
Must be comfortable making cold calls and being okay with rejection.
Will be measured on # of calls made and received
Day to day Make outbound calls selling skillset training to dealers and their employees to improve their skills. Not just stores but any dealer who merchandizes the product
Customer service team is to reach out to dealers and encourage them to sign them up for the class
Will be trained in Skills training
Three levels of sales training
Entry level
Master selling for experienced people in HVAC
Advanced master selling class
Will receive phone calls from their dealers looking for classes or want help registering so the candidate will set them up in their learning center, help troubleshoot issues accessing learning center.
Work with new business team and walk them through organization and products and encourage them to set them up in a class.
Working through email and phone calls and chat lines assigned to the different lines through out the day so they will never need to be on all of them at once
Who will they communicate with the dealers HVAC contractors, residential only/no commercial, people who buy Lennox products.
Looking for someone who can work in a team environment, someone who can work together. Someone who can support one another. Very pro team community.
Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.
May respond to e-mail inquiries.
Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Processes new orders based on customer requests. Tracks open orders to ensure completeness in a prompt manner.
Checks pricing and verifies availability.
Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
Refers highly unusual situations to higher authority for review and reconciliation.
May assess needs and suggest/promote alternative products or services.
Customer service is the primary function, but may include minimal selling or promotion of products or services.
Requires a high school diploma or an equivalent combination of education and experience.
A bachelor's degree or equivalent is preferred.
Requires at least 2 years related experience.
Excellent written and verbal communication skills, including effective listening skills.
Ability to learn and understand technical terminology.
Must be able to work in a fast-paced goal-oriented environment.
Able to handle multiple tasks, stay organized, and focused on details. Requires general knowledge of the organization, and thorough knowledge of company products and services.
Requires ability to navigate a computerized data entry system or other relevant applications. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
