Customer Service Specialist

Job summary
Customer Service Specialist position in Modesto Jet CenterOpportunity to help customers with service mindsetCareer growth potential and comprehensive benefits
Job seniority: entry level
Responsibilities
• Answer incoming and outbound service calls• Schedule and confirm service appointments• Maintain efficient routes for technicians• Identify customer's concerns and evaluate needs• Update and maintain customer database• Reschedule unserviced accounts• Participate in quality assurance programs• Safeguard customer's privacy• Various other customer support tasks
Requirements
• Previous experience in Customer Service or Sales preferred• High School Diploma or equivalent required• Ability to pass drug screen and background check• Excellent interpersonal and communication skills• Basic computer skills and proficiency in Microsoft Office• Strong attention to detail and time management