Customer Service Specialist

Job Description:

USAA is seeking a part-time Customer Service Specialist to join our team in Los Angeles, California. As an Entry Level position, we are looking for candidates with at least 1 year of experience in customer service. The ideal candidate will be independent, reliable, persuasive, and possess strong strategic planning skills.

Responsibilities:- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with account maintenance- Proactively identify customer needs and recommend appropriate products or services- Maintain accurate and detailed records of customer interactions- Collaborate with other team members to ensure a seamless customer experience- Stay up-to-date on company products, services, and policies to provide accurate information to customers- Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rate

Requirements:- 1 year of experience in customer service- Independent and reliable with strong communication skills- Ability to effectively persuade and influence customers- Strategic planning skills to anticipate customer needs and provide solutions- High school diploma or equivalent

Benefits:- Dental insurance- Gym membership- Paid sick leave- Opportunities for unlimited personal and professional growth

Equal Opportunity Statement:USAA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 15, 2024

Join USAA and be a part of a team dedicated to providing exceptional customer service and opportunities for growth! Apply now.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.