Customer Service Specialist

General Electric is seeking a passionate and driven Customer Service Specialist to join our team in Los Angeles, California. As an entry-level position, we are looking for individuals with at least 1 year of experience who possess excellent time management and critical thinking skills.

Responsibilities:1. Provide exceptional customer service through various channels such as phone, email, and chat.2. Resolve customer inquiries and issues in a timely and professional manner.3. Assist customers with product information, troubleshooting, and order processing.4. Maintain customer records and update information accurately in the system.5. Collaborate with other departments to ensure customer satisfaction and retention.6. Identify opportunities for improvement in processes and procedures to enhance customer experience.7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements:1. High school diploma or equivalent. College degree preferred.2. Excellent communication and interpersonal skills.3. Ability to work independently and in a team environment.4. Strong time management and organizational skills.5. Critical thinking and problem-solving abilities.6. Proficiency in Microsoft Office and CRM software.7. Bilingual in Spanish is a plus.

Benefits:1. Paid Time Off (PTO) for work-life balance.2. Paid overtime for additional compensation.3. Visa sponsorship for eligible candidates.

Working Environment:At General Electric, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. We believe that a diverse workforce leads to innovation and success.

Equal Opportunity Statement:General Electric is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion in our workforce and encourage individuals from all backgrounds to apply.

Deadline to Apply: May 8, 2024

If you meet the requirements and are ready to make a difference in customer service, we encourage you to apply for the Customer Service Specialist position at General Electric in Los Angeles, California.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.