Job Title: Customer Service SpecialistPay Rate: $16/ hr.Location: Grants Pass, ORZip Code: 97526Start Date: Right AwayKeywords: #GrantspassJobs; #CustomerServiceSpecialistjobs;Job Description:Job title: Customer Service SpecialistLocation: 557 NE Westbrook, Grants Pass, OR 97526Pacific Time Zone100% Onsite but possible future HybridTemp but possibly temp to hire for right candidate (Temp to hire after 640 hours)Work Hours: TBD either 6:00-3:00 or 7:00-4:00 PTAs a Customer Service Specialist for Nassau OOGP Vision Group, your mission will be to act as a representative of our company to provide top quality service to our customers.PRIMARY RESPONSIBILITIES:Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Develop a strong knowledge of our product portfolio and proceduresDemonstrate 100% follow through in every commitment in an effort to provide one call resolution.Effectively communicate additional promotions and services we offer.Process customer orders in a courteous, efficient, timely manner with minimal errors.Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.Regularly attend and participate in team meetings.Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.Other duties as assigned by Manager.Specific Duties:Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concernsCommunicating with customers through various channels (Phone, email, chat)Effectively communicate additional promotions and services we offer.Engage with clients in a friendly and professional manner while actively listening to their concernsOffer support and solutions to customers in accordance with the company's customer service policiesIdentify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queriesRedirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolutionCollaborate with team members and other company departments to ensure overall customer and product satisfactionGoals:Quality Assurance - 90% Rating on calls/emails/chat interactionsTransactions Per Hour - 8 Transactions per hour worked (6 for chat)Accessibility - 85% Availability, minimize unnecessary off line timeAnswered Interactions- 99% of Interactions are answeredAttendance - Compliance to the attendance policyDevelopment & Training - Completion of training and action stepsIf you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website atBelcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at
