Customer Service Specialist

Job summary
Customer Service Specialist (Billing)Location: Detroit, MIResponsible for utility billing, meter reading, and customer service
Job seniority: entry level
Responsibilities
• Interacting with customers in-person, by phone, email, and chat• Handling routine customer requests and complaints for service and billing• Adjusting bills and verifying accuracy of account files• Performing pre-bill analysis and validation• Managing account investigations• Following security and safety policies• Providing on-the-job training• Scheduling meter read appointments• Maintaining records of events and account activities• Administering customer applications and payment histories• Making recommendations for improvements
Requirements
• High School Diploma or GED• 1 year of experience in customer service operations