Job Title: Customer Service Specialist
Reports to: Sales Manager
Location: Arlington, Texas, 76011
This is a permanent, full-time position.
Overview of Company
ACP is an Employee Owned Company. Since 1986, ACP has manufactured high-quality products for utility, telecom, CATV, government and commercial applications. Our manufacturing capabilities include graphic design, screen printing, fabrication, polyurethane doming, assembly, and we're also the exclusive manufacturer of Concrete Graphics®.
Position Summary
The position of Customer Service Specialist reports to the Sales Manager. This position interfaces with all areas of the company, but primarily with out Account Managers.
Responsibilities
- Assist Account Managers with quote requests and customer support, which includes pricing and other administrative requests.
- Develop quotes as directed by Account Managers. and serve as the customer main point of contact in the absence of the assigned Account Manager.
- Provide customers with solutions specific to their needs. - Work closely with the Inside Sales Team and communicate to ensure order entry is accurate and as quoted.
- Create Marketing material by building customer specific packets and coordinate the shipping of the packets as directed in a timely manner. - Enter customer quotes into the database and check for accuracy during that process.
- Create and maintain clean and accurate customer data records in the contact management database as needed.
Team Building
- Since we are a small company, Customer Service Specialists, like all of our employees, will be asked to help with other work around the company on occasion, as the need arises. The "that's not my job" mentality has no place in our company.
- Effective communication with other team members throughout the company is essential.
Skills amp; Qualifications amp; Experience
-Ability to maintain a high level of accuracy and detail. Our experience has shown that the most successful people in this job are naturally adept at details.
- Being able to manage your own time, prioritize tasks, and take initiative to solve problems in a professional, timely manner.
- Good Common Sense and ability to think on your feet.
- General Office experience
- Experience in Smaller Company with less than100 employees
- Microsoft Office capability
Description of a successful Customer Service Specialist:
The ability to evaluate options and make decisions. We are a company that encourages our employees to use their best judgment and make decisions. Taking action is encouraged.
Expectations, Compensation, amp; Other
- Strong Work Ethic and organizational skills.
- The ability to multi-task without stressing out.
- Training in Filemaker (database)
- Training on other in-house systems
- New hire training includes 1 wk. of hands on with products
- Room for growth. Exciting opportunities outside of job description such as research and development projects.
- Company gatherings, team building events and lots of fun! We are a huge family!!!
A brief note from our Board of Directors:
Greetings, and thank you for your interest in joining our Family!
First and Foremost: If you are just looking for a short term job, chasing the highest hourly rate, then we aren't the spot for you. However, if you are looking for a long term place with growth and benefit opportunities, then read on. We may be the kind of opportunity you are looking for.
100% company paid health insurance after 90 days.
Company paid Life Insurance
Guaranteed 40 hours
Steady and Consistent schedule: Monday Thru Friday: 8-5
Learn unique skills that will help you in any career.
Incentive and Bonus opportunities
PTO benefits after 1 year
10% Retirement benefit after 2 years.
Employee Owned Company offers significant benefits in future years.
In business since 1986 and never had a layoff.
Part-Time opportunities also available.
We look forward to meeting you and the opportunity to watch you grow with us!
Pay $16- $18/hr
