Customer Service Specialist - Cce

Customer Service Specialist 3- CCE Location Lacey, WA : Salary $39,528.00 - $52,620.00 Annually Location Lacey Campus, WA Job Type Full-time Job Number ******** Division Instruction Department Corporate & Continuing Education Program(600) Opening Date 02/01/2024 Closing Date 2/15/2024 11:59 PM Pacific DESCRIPTION BENEFITS QUESTIONS Our Opportunity *This position will close on 02/15/2024 at 11:59pm.* South Puget Sound Community College (SPSCC) seeks highly motivated and qualified candidates for the position Customer Service Specialist 3 at our Lacey Campus. This position supports the needs of students at the Lacey Campus. Duties include, admission and registration processing, assisting students with looking up information and adding and dropping classes. This unique position provides support for both credit and non-credit students and instructors. Position works 40% of their time at the one stop front counter and the rest of the time providing a variety of services in the support of the classes offered at the Lacey Campus. This position will work Monday through Thursday from 7:30am- 6:30pm. South Puget Sound Community College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its professional staff. A firm understanding of antiracist policy development coupled with the skills to eliminate barriers that harm underrepresented people is a college requirement. The students that we serve come from a variety of backgrounds. On average, 43% of SPSCC students are people of color. We strongly encourage members of the underrepresented groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.
And if that isn't enough? We also offer: A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs Fine dining in the Percival Room, offering vegetarian, vegan, and gluten-free choices as part of our Culinary Arts and Baking & Pastry Arts programs The Clipper Coffee Corner serving Batdorf & Bronson coffee and a selection of delicious food items from our baking/culinary students A brand new Health & Wellness Center FREE Bus service every 15 minutes to downtown Olympia and beyond FREE parking on our campuses - permits are not required On-campus child care Percival Creek which runs beneath our campus footbridge, provides year-round beauty and views of Chinook, Coho, and chum salmon pass through each fall Many walking paths that are marked and on nicely paved sidewalks SPSCC promotes wellness with a variety of different workshops and events on campus Lots of activities with our Artist & Lecture series, which are FREE for staff and faculty Many community events in the Kenneth J. Minnaert Center for the Arts Employee Resource Groups (ERGs)that offer an opportunity for SPSCC employees to gather and connect around issues that define them personally, and which affect their work at the College and their professional development. Current Employee Resource Groups include: Staff and Faculty of Color (SFOC) ERG - an employee network which strives to create an intentional and relational foundation for community and trust building across different groups through shared values. The LGBTQIA+ ERG creates a space for LGBTQIA+ staff and faculty at the college to share resources, build support and community, and work towards greater equity and accessibility. What You'll Do General One-Stop Functions Advise students, staff and the public with information and interpretation of college policies and activities related to enrolling at the college. Use independent judgment and knowledge of processes, regulations and policies to resolve problems to inform, educate, and assist students. Respond to inquiries via phone, e-mail and at the front counter about Enrollment Services, Advising, Registration, and limited Financial Aid. Direct customers to appropriate staff and departments within college and schedule appointments with appropriate staff when necessary. Process transactions for admissions and registration, including admissions applications and registration forms and registration forms for Community Education programs. Assists customers with the use of the college website, including all online functions and general information. Assist students with questions regarding Financial Aid and refer them to the college departments for more information. Registration and Admissions Follow the college's procedures for efficient registration processes, communication plans, and services for students. Communicate registration dates and policies to staff and faculty on the Lacey campus related to the enrollment cycle and calendar. Exercise independent judgment in explaining the college policies and regulations in regard to admissions and residency. Process Continuing Education registrations in CampusCE and CTClink. Work with departments on any issues related to registrations. Initiate third party invoicing registrations. Process refunds for CCE registrations and contact students. Lacey Campus Support Post signs on credit classrooms when classes are canceled. Help open study rooms for students. Check 25Live and post class schedules in holders next to classroom doors. Provide general reception for the buildings and direct students to different buildings on the campus as needed. Route any credit course supply needs to Fiscal Specialist position. Work with English Language Learners faculty on orientation days to support students. Work with the public information office to keep the large display behind the reception desk updated with college notifications. Coordinate with Ed Planners and faculty to come to classes a week before registration opens and make sure students are prepared and set up individual appointments as needed. Orientate new credit Lacey instructors to rooms, workspaces, printing, and supplies. Inventory credit supplies each month to make sure things are stocked and work with Fiscal Specialist so they can order. Monitor Lacey campus print information and reach out for more copies or additional information. CCE Support CCE class reminder emails/calls. Update enrollment numbers from CampusCE and DES into Train database/prep for Operations Calendar. Maintain Employee Development Fund pricing sheet for CCE classes. Input CCE evaluation comments and how did you hear about us info in tracking systems. Reconcile CCE rosters. Print handouts for CCE classes. Room set up for CCE classes. Contact for CCE instructors for day and evening on tech issues, getting into rooms, missing materials, and helping to answer questions or direct them to the correct person. Maintain the CCE mailing list. Qualifications You Possess Minimum Qualifications An Associate's degree AND three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems; OR a Bachelor's degree AND one year of experience providing assistance to clients/customers regarding inquiries, complaints or problem; OR equivalent experience providing assistance to clients/customers regarding inquiries, complaints or problems. Preferred Qualifications Ability to work independently, prioritize multiple tasks, ability to function as a team member, maintain office confidentiality and accommodate multiple interruptions Position requires high degree of accuracy and attention to detail. Excellent written and verbal communication skills. Advanced knowledge of computers and software applications, specifically MS Office suite: Word, Outlook, Excel, PowerPoint, and Access. Commitment to a working environment that values a diverse academic environment, inclusive of students, faculty, and staff of diverse cultural, socioeconomic, and educational backgrounds. To Apply Applications must be completed online and include the following attachments: Cover letter addressed to the Screening Committee highlighting your ability to perform the responsibilities and competencies described in the job posting. Current resume/CV showing all educational and professional experience which demonstrates how you meet the minimum and any preferred qualifications. Top candidates will be notified directly to interview for this position. Selection will be based on the applicant's knowledge, skills, and abilities to perform the duties listed in this job posting as identified in the materials requested above. Applications with comments directing the reader to see attachments will be considered incomplete. Veterans Preference Applicants who meet the minimum qualifications and are wishing to claim Veterans Preference should redact their personally identifiable information from a copy of their United States Department of Veterans Affairs honorable discharge documentation and email to with the job number for which they are applying in the subject line. Background Check Condition of Employment Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a case-by-case basis and does not automatically preclude a candidate from employment. Bargaining Unit This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees. South Puget Sound Community College values diversity and is an Equal Opportunity Employer and Educator South Puget Sound Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). SPSCC provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, Samantha Dotson, Executive Human Resource Officer /Title IX Coordinator, , , Building 25, Room 220, 2011 Mottman Rd SW, Olympia, WA 98512; South Puget Sound Community College is a smoke-free/drug free environment.
Applicants needing accommodation in the application process in an alternative format may contact the Human Resources office at . Agency South Puget Sound Community College Address 2011 Mottman Rd SW Olympia, Washington, 98512
Phone Website Our Opportunity *This position will close on 02/15/2024 at 11:59pm.* South Puget Sound Community College (SPSCC) seeks highly motivated and qualified candidates for the position Customer Service Specialist 3 at our Lacey Campus. This position supports the needs of students at the Lacey Campus. Duties include, admission and registration processing, assisting students with looking up information and adding and dropping classes. This unique position provides support for both credit and non-credit students and instructors. Position works 40% of their time at the one stop front counter and the rest of the time providing a variety of services in the support of the classes offered at the Lacey Campus. This position will work Monday through Thursday from 7:30am- 6:30pm. South Puget Sound Community College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its professional staff. A firm understanding of antiracist policy development coupled with the skills to eliminate barriers that harm underrepresented people is a college requirement. The students that we serve come from a variety of backgrounds. On average, 43% of SPSCC students are people of color. We strongly encourage members of the underrepresented groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.
And if that isn't enough? We also offer: A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs Fine dining in the Percival Room, offering vegetarian, vegan, and gluten-free choices as part of our Culinary Arts and Baking & Pastry Arts programs The Clipper Coffee Corner serving Batdorf & Bronson coffee and a selection of delicious food items from our baking/culinary students A brand new Health & Wellness Center FREE Bus service every 15 minutes to downtown Olympia and beyond FREE parking on our campuses - permits are not required On-campus child care Percival Creek which runs beneath our campus footbridge, provides year-round beauty and views of Chinook, Coho, and chum salmon pass through each fall Many walking paths that are marked and on nicely paved sidewalks SPSCC promotes wellness with a variety of different workshops and events on campus Lots of activities with our Artist & Lecture series, which are FREE for staff and faculty Many community events in the Kenneth J. Minnaert Center for the Arts Employee Resource Groups (ERGs)that offer an opportunity for SPSCC employees to gather and connect around issues that define them personally, and which affect their work at the College and their professional development. Current Employee Resource Groups include: Staff and Faculty of Color (SFOC) ERG - an employee network which strives to create an intentional and relational foundation for community and trust building across different groups through shared values. The LGBTQIA+ ERG creates a space for LGBTQIA+ staff and faculty at the college to share resources, build support and community, and work towards greater equity and accessibility. What You'll Do General One-Stop Functions Advise students, staff and the public with information and interpretation of college policies and activities related to enrolling at the college. Use independent judgment and knowledge of processes, regulations and policies to resolve problems to inform, educate, and assist students. Respond to inquiries via phone, e-mail and at the front counter about Enrollment Services, Advising, Registration, and limited Financial Aid. Direct customers to appropriate staff and departments within college and schedule appointments with appropriate staff when necessary. Process transactions for admissions and registration, including admissions applications and registration forms and registration forms for Community Education programs. Assists customers with the use of the college website, including all online functions and general information. Assist students with questions regarding Financial Aid and refer them to the college departments for more information. Registration and Admissions Follow the college's procedures for efficient registration processes, communication plans, and services for students. Communicate registration dates and policies to staff and faculty on the Lacey campus related to the enrollment cycle and calendar. Exercise independent judgment in explaining the college policies and regulations in regard to admissions and residency. Process Continuing Education registrations in CampusCE and CTClink. Work with departments on any issues related to registrations. Initiate third party invoicing registrations. Process refunds for CCE registrations and contact students. Lacey Campus Support Post signs on credit classrooms when classes are canceled. Help open study rooms for students. Check 25Live and post class schedules in holders next to classroom doors. Provide general reception for the buildings and direct students to different buildings on the campus as needed. Route any credit course supply needs to Fiscal Specialist position. Work with English Language Learners faculty on orientation days to support students. Work with the public information office to keep the large display behind the reception desk updated with college notifications. Coordinate with Ed Planners and faculty to come to classes a week before registration opens and make sure students are prepared and set up individual appointments as needed. Orientate new credit Lacey instructors to rooms, workspaces, printing, and supplies. Inventory credit supplies each month to make sure things are stocked and work with Fiscal Specialist so they can order. Monitor Lacey campus print information and reach out for more copies or additional information. CCE Support CCE class reminder emails/calls. Update enrollment numbers from CampusCE and DES into Train database/prep for Operations Calendar. Maintain Employee Development Fund pricing sheet for CCE classes. Input CCE evaluation comments and how did you hear about us info in tracking systems. Reconcile CCE rosters. Print handouts for CCE classes. Room set up for CCE classes. Contact for CCE instructors for day and evening on tech issues, getting into rooms, missing materials, and helping to answer questions or direct them to the correct person. Maintain the CCE mailing list. Qualifications You Possess Minimum Qualifications An Associate's degree AND three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems; OR a Bachelor's degree AND one year of experience providing assistance to clients/customers regarding inquiries, complaints or problem; OR equivalent experience providing assistance to clients/customers regarding inquiries, complaints or problems. Preferred Qualifications Ability to work independently, prioritize multiple tasks, ability to function as a team member, maintain office confidentiality and accommodate multiple interruptions Position requires high degree of accuracy and attention to detail. Excellent written and verbal communication skills. Advanced knowledge of computers and software applications, specifically MS Office suite: Word, Outlook, Excel, PowerPoint, and Access. Commitment to a working environment that values a diverse academic environment, inclusive of students, faculty, and staff of diverse cultural, socioeconomic, and educational backgrounds. To Apply Applications must be completed online and include the following attachments: Cover letter addressed to the Screening Committee highlighting your ability to perform the responsibilities and competencies described in the job posting. Current resume/CV showing all educational and professional experience which demonstrates how you meet the minimum and any preferred qualifications. Top candidates will be notified directly to interview for this position. Selection will be based on the applicant's knowledge, skills, and abilities to perform the duties listed in this job posting as identified in the materials requested above. Applications with comments directing the reader to see attachments will be considered incomplete. Veterans Preference Applicants who meet the minimum qualifications and are wishing to claim Veterans Preference should redact their personally identifiable information from a copy of their United States Department of Veterans Affairs honorable discharge documentation and email to with the job number for which they are applying in the subject line. Background Check Condition of Employment Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a case-by-case basis and does not automatically preclude a candidate from employment. Bargaining Unit This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees. South Puget Sound Community College values diversity and is an Equal Opportunity Employer and Educator South Puget Sound Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). SPSCC provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, Samantha Dotson, Executive Human Resource Officer /Title IX Coordinator, , , Building 25, Room 220, 2011 Mottman Rd SW, Olympia, WA 98512; South Puget Sound Community College is a smoke-free/drug free environment.
Applicants needing accommodation in the application process in an alternative format may contact the Human Resources office at . A generous benefits package including medical, dental, vision, life insurance, long-term disability, retirement, and optional deferred compensation programs. The position is eligible to participate in the Department of Retirement Systems (DRS) retirement plan. Employees have the option to participate in two tax-deferred retirement investment programs. For health benefit information go to Washington Health Care Authority COMPENSATION Your paycheck is just part of your total compensation package, with an employee benefits package worth about 30% of your salary. VACATION AND SICK LEAVE Annual leave includes vacation, 11 paid holidays, and 12 days of sick leave. Additional leave may fluctuate as a result of the WFSE union bargaining agreement For more benefits information please visit our Employee Benefits website.