Customer Service Resolution Specialist

Job summary
Customer Service Resolution SpecialistHandles and resolves customer questions, complaints, patient responsibility balances, and billing inquiriesProvides financial counseling for patients
Job seniority: entry level
Responsibilities
• Handles and resolves customer questions, complaints, patient responsibility balances, and billing inquiries with courtesy and professionalism• Provides financial counseling for patients, notably uninsured/under-insured patients• Performs analysis of billing process to determine patient responsibility• Resolves patient responsibility balances through debt collection techniques• Provides optimum customer service, including quality assurance for all patient inquiries• Performs computerized data entry• Other duties as assigned
Requirements
• High School Graduate or Equivalent education• 1 year relevant experience preferred• No licensure required
Key Skills Needed
• Knowledge of medical billing and financial assistance• Effective communication skills• Customer service skills