We are searching for a brilliant Customer Service Representative to join our productive team at IBEX Global in Beckley, WV.
Growing your career as a Full Time Customer Service Representative is a great opportunity to develop excellent skills.
If you are strong in decision-making, critical thinking and have the right experience for the job, then apply for the position of Customer Service Representative at IBEX Global today!
About us: At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 20,000 employees.
About the role: Ibex is excited for the launch of this new program! We are looking for customer service representatives to work on location at our office in Beckley, WV.
We're looking for people invigorated by the mission, not just those who simply check off all the boxes. If you don't meet all the qualifications but have a passion for learning, are a go-getter and work well under pressure, APPLY! We will reach out to you and have an open discussion about this role and how you might fit.
As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.
Your day-to-day will involve: · Answering a high volume of incoming phone calls
· Determine member needs and provide appropriate solutions
· Use multiple computer programs simultaneously on multiple screens while on the phone
· Use problem solving and critical thinking skills to resolve concerns
Some things we consider critical for this role: · Healthcare and/or insurance industry experience is preferred
· Commitment to customer experience and providing the right support for our members
· Passion for learning- we will train you!
· Time management and organizational management skills
· Strong analytical abilities and problem-solving skills to resolve issues
· Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities
· Great computer navigation skills
· Ability to work independently and as part of a team
· Ability to multi-task handling customer concerns and navigate through resources simultaneously
· Excellent written and verbal communication skills
Must haves for the job · 18 Years of age or older
· High School Diploma or equivalent
· 2+ Years customer service experience
Benefits of working as a Customer Service Representative in Beckley, WV:
? Learning opportunities
? Advancement opportunities
? Attractive package
