Customer Service Representative Remote

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders modifications and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm and have experience working with computers.
Customer Service Representative Roles and Responsibilities: Maintaining a positive empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders forms applications and requests. Keeping records of customer interactions transactions comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma general education degree or equivalent. Ability to stay calm when customers are stressed. Comfortable using computers. Experience working with customer support. Benefits: 401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance
How to Apply: If you are a detailoriented selfmotivated individual who thrives in a remote work environment we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate